Privacy Policy
ClubStay actively works to protect your privacy.
Introduction
ClubStay is firmly committed to protecting the privacy and confidentiality
of your personal information. We maintain robust physical, electronic
and procedural safeguards to protect personal information in our
care.
How do we collect personal information?
We may request information about you when you purchase or make
enquiries about tickets or other products and services; when you
enter competitions or register for promotions or when you request
brochures or other information. We may also collect information
when we invite you to complete surveys or provide us with feedback.
What personal information do we collect?
We collect information that is required for use in the business
activities of ClubStay. This may include: name; mailing address;
e-mail; telephone number(s); financial details necessary in order
to process various transactions and any other information you
may elect to provide to us.
How do we use personal information?
We use personal information to provide our customers with numerous
travel products and services. ClubStay and Flight Centre may use
the information for related purposes such as:
- Identification of fraud or error
- Regulatory reporting and compliance
- Internal accounting and administration
- Servicing our relationship with our customers by among other
things providing updates on promotions and services we think may
interest you or to involve you in market research.
Is the information disclosed to third parties?
We may disclose information about individuals as permitted by
law. We may share information with regulatory bodies and law enforcement
officials, provide information to protect against fraud and share
information with your consent.
ClubStay and Flight Centre primarily acts in the capacity of an
agent and accordingly is obliged to disclose your personal information
to other companies involved in providing your travel or related
services and facilities. Under these circumstances other companies
may receive personal information but are legally bound to safeguard
this information and not use it for any other purposes, although
ClubStay and Flight Centre is not responsible for ensuring this.
Trans-Border data flows
Considering the nature of travel products and services, it may
be necessary for us to forward personal information to relevant
overseas third party service providers.
Security of information
Flight Centre has implemented appropriate physical, electronic
and managerial security procedures in order to protect personal
information from loss, misuse, alteration or destruction. Flight
Centre regularly reviews security and encryption technologies
and will strive to protect information to the fullest extent possible.
Access and correction of personal information
We invite you to access and correct any personal information
we may hold on you.
Opt-out
Should you no longer wish to receive information on promotions
and services we think may be of interest to you or participate
in market research, kindly e-mail us on feedback@clubstay.com.au
Use of Cookies
A cookie is a small piece of text that is placed within the
memory of a computer and can be later retrieved by web page servers.
ClubStay and Flight Centre uses cookies to enhance your interaction
and convenience with its website and does not use cookies to record
any personal information.
Linked Sites
Our website may contain links to other sites. ClubStay is not
responsible for the privacy practices or the content of such web
sites. We encourage you to read the privacy statements of any
linked sites as their Privacy Policy may differ from ours.
Feedback / Complaints
We welcome your inquiries or comments about our Privacy Policy.
Should you have any comments or complaints please contact us at
feedback@clubstay.com.au.
Changes to our privacy policy
From time to time it may be necessary for us to review and revise
our privacy policy. We reserve the right to change our privacy
policy at any time, should this occur the amendment would be posted
on our website.
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